Appointments

Telephone (01793) 852131 or call into the surgery. Routine appointments with a doctor may be booked up to four weeks in advance. Nurses' appointments may also be booked up to four weeks in advance. Although you are registered with a particular doctor, you may see any of them. However, it is obviously advantageous to see the same individual for ongoing problems. Our aim is to offer you a routine appointment within two to five working days. Holiday periods can, of course, affect this.

If you have a more urgent need to discuss your symptoms with a medical professional, you will be asked to speak first to one of our highly trained traige nurses for assessment. By mutual agreement, your requirements will be managed according to their urgency.

If you cannot keep an appointment PLEASE ring as soon as possible to cancel it so that another patient can make use of that time.

While every effort is made to keep to appointment times, there are sometimes unavoidable delays. Thank you for your co-operation

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Only calls relating to serious emergencies can be accepted AFTER 10.00am.

Outside surgery hours, telephone (01793) 852131 and listen to the message. It will tell you the number to ring for the emergency services. For very serious emergencies, dial 999. Try not to panic, and remember to give your name, address and telephone number

Telephone Advice

Our triage nurses are able to give you telephone advice, thus saving an appointment or a visit with the doctors.

If they are unable to help you and they feel you need to speak to or see a doctor they will arrange this for you.

The best time to call is between 8.30am and 5.30pm, Monday to Friday.