We're delighted to report that the waiting time for a GP appointment, with one of our permanent GPs, is LESS THAN 2 weeks.
In addition we can offer appointments wit our Advanced Nurse Practitioner within 1 week, and on-the-day appointments with our Nurse Practitioners, for any urgent concerns or minor illnesses!
Our GPs are increasingly being asked to complete reports and letters, and we wanted to take this opportunity to give some background and explain why we ask for 5 working days for such paperwork to be completed. Thank you for your cooperation.
Time spent completing forms and preparing reports takes the GP away from the medical care of his/her patients. Most GPs have a very heavy workload – Our GPs work to 60 hours per week and paperwork takes up an increasing amount of their time. In addition non-NHS work must be undertaken outside of NHS contracted time.
The National Health Service provides most health care to most people free of charge, but there are exceptions. Sometimes the charge is made to cover some of the cost of treatment, for example dental fees. In other cases it is because the service isn’t covered by the NHS, for example, medical reports of insurance companies, claims on private health insurance and other letters and forms which require the doctor to review the patient’s medical records.
It is important to understand that GPs are not employed by the NHS, they are self-employed and they have to cover their costs – staff, buildings, heating, lighting etc – in the same way as any small business.
The NHS pays the doctor for specific NHS work but for non NHS work the fee has to cover the doctor’s costs. Our fees are calculated based on our GPs Private hourly rate.
What is covered by the NHS and what is not?
The government’s contract with GPs covers medical services to NHS patients. In recent years, more and more organisations have been involving doctors in a whole range of non-medical work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to be sure that information provided is true and accurate.
Examples of non-NHS services for which GPs can charge their patients
Certain travel vaccinations
Examples of non-NHS services for which GPs can charge other institutions are
I only need the doctor’s signature – what is the problem?
When a doctor signs a certificate or completes a report it is a condition of remaining on the Medical Register that they only sign what they know to be true. Therefore in order to complete even the simplest of forms, the doctor may need to check the patient’s entire record. Carelessness or an inaccurate report can have serious consequences for the doctor, with the General Medical Council or even the Police.
GP appointments are available on Wednesday and Thursday evenings and Practice Nurse appointments are available on a Wednesday evening.
On Wednesday mornings we offer early morning GP and phlebotomy appointments from 7.30.
Emergency telephone line available 08:00-08:30 Mon-Fri
Please note our reception will be closed from 13.00 - 14.00 every Tuesday for Staff Training.
M = Male F = Female
Telephone (01793) 852131 where a taped message will direct you to the emergency services. Please only call the service if it is really necessary.
Patients with an urgent out-of-hours medical matter should telephone 111
In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
If you need treatment or advice for minor or routine conditions such as coughs and colds, rashes, vomiting or diarrhoea, minor infections, emergency contraception, cuts and wounds etc. Run by experienced nurses and no appointment is necessary.Swindon Health CentreCarfax StreetSwindon.Open Monday to Friday 7.00am to 6.00pm (9.00am to 5.00pm weekends and bank holidays).
The Clover Unit is NOT a walk-in centre, it's by appointment only made by out of hoursGWHMarlborough RoadSwindon.
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